Most businesses don’t switch IT providers because they want to. They switch because tickets sit unanswered, the same problems keep coming back, and every conversation feels like it’s about the provider’s limitations instead of your business. If that sounds familiar, the switch is easier than you think – and we’ve done it more times than we can count since 1997.
You don’t need a disaster to justify a change. These are the patterns we hear from businesses in their first call with us: Tickets take days, and “urgent” means nothing. You’ve stopped reporting small problems because it’s not worth the chase. Every fix is a patch, never a plan. You’re growing, but your IT setup looks exactly like it did three years ago. You’ve been told “that’s not possible” about things you know other companies do every day. Your provider is one person, and you’re worried about what happens if they’re hit by a bus, poached, or just on leave. If two or more of those landed, keep reading.
The number one fear about switching is disruption. Here’s the reality: a well-run handover happens in the background while your business keeps operating. Our approach follows a proven blueprint built from years of handovers, with enough flexibility to bend around your priorities and whatever obstacles the outgoing provider throws up.
A typical handover to 3rdmill takes three to four weeks from signed agreement to full support cutover. Complex environments with multiple sites can take longer, but your team is supported from day one.
No. A handover is an administrative transfer, not a technical rebuild. Your systems keep running; what changes is who’s answering the phone.
It happens, and it’s manageable. As the business owner, you’re entitled to your own admin credentials, licences and data. We handle the recovery process and have completed handovers with zero cooperation from the outgoing provider.
No. We don’t do lock-ins, because lock-ins are what you need when your service can’t hold clients on its own.
Here’s how it works: your first year runs as a standard term so we can properly embed, fix what your last provider left behind, and prove we’re worth keeping. After that, you can terminate for convenience with 90 days’ notice. Ninety days is deliberate to ensure there is enough time to transition your environment cleanly to wherever you’re going, because a professional exit is part of the service too.
Your IT should be costing you anywhere between $100 to $250 per month per user depending on the level of cyber maturity your business requires.
Reach out to us and we’ll tell you honestly whether we’re the right fit and what a handover would look like for your business
Enquire today