The AI Maturity Road · Part 1By Natalia Scheidegger, CEO What a year of AI conversations in financial services taught me about where businesses are really standing. Over the past year I’ve spent more time than ever in rooms with business owners talking about AI. More than 100 of them, and most run businesses in…
Your team is already using AI. The question isn’t whether to allow it. It’s whether anyone is steering. That was the core message of our recent AI webinar for insurance brokers, and it applies just as much across financial services. AI adoption in most firms isn’t waiting for a strategy. It’s happening informally, in browser…
3rdmill CEO Natalia Scheidegger, featured in MSP Success Spotlight. Most IT conversations start with a product. A platform, a licence tier, a “good, better, best” security bundle. In a recent MSP Success Spotlight interview, our CEO Natalia Scheidegger explained why 3rdmill stopped starting there. 3rdmill began in Sydney in 1997 as a break-fix shop. Today…
Microsoft is making passkeys the default If your team signs in to Microsoft 365, some of them are about to see something new. From 1 September 2026, Microsoft begins prompting users to set up a passkey when they sign in. The prompt is legitimate. It’s coming from Microsoft, not from your IT provider, and it’s…
Rising costs. Heavier workloads. Skills shortages. It’s no surprise that more brokerages are exploring offshore resources, AI, or a combination of both as they look for new ways to create capacity and improve efficiency. Most conversations start with cost and productivity. That’s understandable. But the businesses seeing the greatest long-term success are asking a different…
The Automation You Didn’t Know You Had In the ever-evolving digital world, businesses need to innovate faster than ever before to stay ahead of the competition by enhancing and automating their processes. Enter the Microsoft Power Platform, a suite of applications designed to empower users to analyse data, automate workflows, and create custom solutions without…